Complaints Policy

Last Updated: Jul 20, 2023

1. Introduction

Carnivore Style ("we," "our," or "us") is committed to providing excellent customer service and maintaining the highest standards in all aspects of our business. We value feedback from our customers and stakeholders and take complaints seriously. This Complaints Policy outlines the procedure for submitting and addressing complaints related to our products, services, or any other aspects of our operations.

2. Scope

This policy applies to all customers, suppliers, employees, and other stakeholders who wish to make a complaint about Carnivore Style.

3. Types of Complaints

Complaints may be related to but not limited to the following areas:

Products or Services: Complaints related to the quality, performance, or delivery of our products or services.

Customer Service: Complaints concerning interactions with our customer support team or other employees.

Website: Complaints about the functionality, content, or user experience on our website,

Conduct: Complaints related to the behavior or conduct of any individuals representing Carnivore Style.

4. Submitting a Complaint

Complaints can be submitted through the following channels:

Email: Send your complaint via email to [email protected]

Postal Mail: Mail your written complaint to 5960 Richard St, Jacksonville, FL 32216, United States

When submitting a complaint, please provide the following information:

  • Your name and contact details (email address and/or phone number).
  • A clear and detailed description of the complaint, including relevant dates and any supporting evidence if available.

5. Complaint Handling Process

Upon receiving a complaint, we will follow this process:

Acknowledgment: We will acknowledge the receipt of your complaint within 2 business days.

Investigation: Our team will thoroughly investigate the complaint to understand the issues raised and gather any necessary information.

Resolution: We will work diligently to resolve the complaint as quickly as possible. The timeframe for resolution may vary depending on the nature of the complaint, but we aim to respond within 5 business days.

Communication: We will keep you informed about the progress of the investigation and the steps taken to address the complaint.

Escalation: If the complaint requires further investigation or resolution beyond the initial stage, it will be escalated to the appropriate level within our organization.

6. Confidentiality and Privacy

We treat all complaints with strict confidentiality. Your personal information provided during the complaint process will be handled in accordance with our Privacy Policy.

7. No Retaliation

Carnivore Style prohibits any form of retaliation against individuals who submit complaints in good faith. We are committed to creating a safe and supportive environment for those who raise concerns.

8. Feedback and Follow-Up

We welcome feedback on our complaints handling process. If you have any suggestions for improvement or further concerns, please let us know. We will strive to address your feedback and enhance our procedures.

End of Policy

Carnivore Style is dedicated to resolving complaints in a fair, transparent, and efficient manner. We appreciate your feedback and are committed to continually improving our products, services, and customer experience.

Contact Information

If you have any complaints or concerns, please contact us at:

Email: [email protected]

Address: 5960 Richard St, Jacksonville, FL 32216, United States