Harry and David are known for their gift baskets and fine food options. They have a bit of everything, including some unique meat baskets.
But, due to the money customers spend on just one product, the question is, are purchases worth it? We conducted a complete Harry and David review to find out.
What is Harry & David?
Harry and David is an online company specializing in gift baskets, treats, and other high-end things for family, personal and corporate customers. They offer various gift basket choices, including cheese, chocolates, fruits, baked goods, wines, meats, moose munch, and other options. They are very well known for their Royal Riviera pears and the way they come wrapped in gold foil.
The site is one of a collection of brands owned by the 1-800-FLOWERS corporation specializing in high-end gifts and custom gift baskets for occasions like Mother's Day. Harry and David was founded in Medford, Oregon, and has been serving everyone since 1910.
- Wide selection of gift basket
- Uniquely flavored pre-made food
- Customizable gift basket selection
- Easy order prepared meals
- Delivery can be a bit expensive
- Lacking many meat choices
- No grass-fed beef selection
- Things can be pricey
What Are the Menu Options?
You can find gourmet foods on the Harry and David website. Most of these are specialty items such as meats marinated in unique sauces or specific fruits known for sweetness and size. For your gift basket, some examples of the foods you can order through your David and Harry account include:
- Smoked Turkey
- Bourbon-Peppercorn Steaks
- Cold-Smoked Salmon
- Apple-Spiced Ham
- Chocolate Boxes
- Moose Munch Popcorn
- Caramel & Toffee
- Seasonal Fruit
- Fruit Combo Baskets
- Citrus Baskets and mixed nuts
- Cookies & Brownies
- Breads & Crackers
- Cheesecake, Cakes, Pies
- Wine & Cheese Sets
- Wine & Chocolate Sets
- Wine of the Month Club
- Red and White Wines
What’s the Meat Quality?
Harry and David claim that their meat is gourmet and of the highest quality. From our experience, we found that this was mostly accurate.
We tried multiple different meats from the Harry and David website, and everything was tender, juicy, and tasted as we would expect gourmet meats to taste.
The two types of meat that we tried for our gift basket were the Bourbon-Peppercorn Marinated Steaks and the 8-ounce gourmet steak burgers.
Both of these were tender and juicy, with the Bourbon-Peppercorn Marinated Steaks being our favorite. Other reviewers who have ordered these items left similar comments on the website.
Overall, the meat was undoubtedly high-quality, and the service above average but is also quite costly in terms of food gifts compared to similar services we’ve reviewed in the past.
Delivery Options and Shipping Fees
Something that we don’t like about Harry & David is their shipping package options and shipping cost for their gift basket.
When you visit their site, you will find that their shipping policy is rather complicated with everything broken down by how much you spend and numerous options for addons and different types of shipping, such as for holidays like Mother Day or for special gifts and baskets.
Other online food delivery companies we’ve reviewed offer an overnight option or standard option for the recipient.
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So, it was a disappointment that Harry & David opted for such complex shipping packages. As per customer service query, their standard rates have ten different shipping tiers with four different processing rates based on which product you order for your gift basket. Their cheapest tier starts at $6 and goes all the way up to 15% of the order subtotal for orders over $150.
For their express rates, they have four different categories depending on how many days. Their most expensive is priority overnight starting at $25 per product plus the standard rate. Their cheapest express shipping rate is 3-day express beginning at $10 per item plus the standard rate for their gift basket.
This is one of the most complicated delivery options we’ve seen from any of the meat delivery companies that we’ve reviewed. We've even received suggestions from other customers to never order from them.
Harry & David Complaints
The majority of the complaints against Harry and David have to do with their various fruit choices. We looked through numerous review sites and noticed that one thing consistently complained about was a fruit gift basket that showed up brown or bruised. This might be attributed to shipping and out of the hands of Harry & David.
After thorough research and an email sent to test their customer service, we found the site average. As someone on our team mentioned, the price can be relatively high with what you get compared to other gift basket providers.
Many customers rated Harry & David poorly due to issues such as a confirmation email not arriving. As someone who left a review on the BBB site noted, their services are quite expensive, so you expect everything to be perfect.
Harry and David has an A+ rating on the BBB site. Their customer rating is one out of five stars. They have 43 complaints closed over three years (1).
The Harry and David store has three and a half stars rating based on reviews from 191 people (2).
Harry and David has a rating of 1.6 stars Trustpilot. This is based on feedback from 96 people (3).
Are Harry & David gift baskets good?
Harry & David gift baskets are good if you are looking for a gourmet type gift basket with products that fit the taste of various individuals and family members. The company has over 150 different gift basket products to choose from with gourmet food and quality wine choices in each.
What are the prices like at Harry & David’s?
The prices at Harry & David are relatively high when compared to similar products on other sites. Their gift basket options start at over $25 for a couple of items and can go as high as $800. Their meats start at $35 up to $400 for their choice collection of steaks.
Did Harry & David go out of business?
Harry and David did not go out of business. However, during the 2020 coronavirus shutdowns, they were forced to close 38 brick and mortar stores. Harry and David’s parent company decided to close the stores to focus efforts on the e-commerce site.
Where is Harry & David based?
Harry & David is based out of Medford, Oregon. They have been there since the company was founded over 100 years ago in 1910. They also have one flagship retail store in the area and farms and vineyards where many of their products are grown and made.
How do I order from Harry & David?
You can order from Harry & David by going to their site or by calling customer service on the phone. Their e-commerce site has all of their products and gift basket choices. The company also has retail stores in selected cities around the United States.
What can I put in a wine and cheese gift basket?
You can put various products such as meat cold cuts, chocolates, moose munch, and fruits in a Harry & David wine and cheese gift basket. According to their site, you can choose from gourmet cheeses, chocolates, award-winning wines, etc. The business also offers a wine of the month club.
How do I get free shipping from Harry & David?
You can get free shipping from Harry & David by watching for promotions on their site. The gift basket provider regularly offers different products for free delivery. There are also regular coupons and promos on coupon sites like Groupon.
I ordered a gift basket for my wife's birthday, and it was a mess. Six pears and six apples for $100 and $30 shipping fee, but when you look at it on their website, it looks elegant and beautiful.
- Prince, Trustpilot Verified Reviewer (4)
Is Harry & David Worth It?
After thorough research for our Harry & David review, we think the company is okay but not optimal for ordering meat. Instead, we believe that ButcherBox is a better option for your subscription box. Harry and David are good if you want a gift basket or box, but they lack sufficient products for a person who wants nothing but meat.
ButcherBox instead focuses only on premium meat and offers grass-fed beef, heritage-breed pork, and free-range chicken for almost the same price per month that two steaks will cost from Harry's and David. Try something from ButcherBox by clicking here.
Our #1 Recommendation
- Grass-fed beef delivered directly to your door
- Without antibiotics or added hormones
- Customizable boxes available
- Select from up to 21 different cuts